bcc99 Terms & Conditions — Know Your Rights and Responsibilities

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern the use of the bcc99 online gaming platform, accessible at bcc99.io ("the Platform", "the Site", "bcc99", "we", "us", or "our"). The Terms apply to all visitors, registered users, and players who interact with any product or service offered by bcc99, including but not limited to casino games, live dealer products, sports betting, crash games, and promotional campaigns.

By creating an account, making a deposit, placing a wager, or otherwise engaging with any feature of the bcc99 platform, you ("you", "the User", "the Player") confirm that you:

• Have read and understood these Terms in full;
• Are at least 21 years of age;
• Are legally permitted to participate in online gaming activities under the laws applicable to you;
• Are acting on your own behalf and not as an agent for any third party;
• Accept these Terms as a binding legal agreement.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and bcc99.

2 Eligibility

Access to and use of the bcc99 platform is strictly restricted to individuals who satisfy all of the following eligibility criteria:

• Age: You must be at least 21 years of age. bcc99 operates a strict 21+ policy across all products. Age verification is conducted as part of the KYC process and may be requested at any time.
• Jurisdiction: bcc99 primarily serves players based in Bangladesh. It is your sole responsibility to determine whether accessing and using the bcc99 platform is lawful in your jurisdiction before registering or placing any wager.
• Legal capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared legally incapacitated or who are subject to self-exclusion or a court order restricting gambling activity are not permitted to use the platform.
• Single account: Each individual may hold only one active bcc99 account. Registration of duplicate or multiple accounts is prohibited and will result in the suspension of all associated accounts.

bcc99 reserves the right to request documentation to verify your eligibility at any time. Failure to provide satisfactory documentation within a reasonable time frame may result in account suspension or permanent closure.

3 Account Registration

To access the full range of bcc99 products and services, you must create a registered account. When registering, you agree to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, email address, and phone number.

You are responsible for maintaining the confidentiality of your account credentials. You must not share your username or password with any other person. bcc99 will never contact you to request your password via email, live chat, or any other channel.

You must notify bcc99 immediately if you become aware of any unauthorised access to or use of your account by contacting our support team at [email protected]. bcc99 will not be liable for any losses arising from your failure to maintain credential security.

bcc99 reserves the right to close or suspend any account where the information provided at registration is found to be false, misleading, or incomplete. Any funds held in an account closed on these grounds may be forfeited following investigation.

Know Your Customer (KYC): bcc99 is required to verify the identity of all players before processing withdrawal requests. KYC documentation typically includes a government-issued photo ID (such as a National ID card or passport) and, where applicable, proof of address. KYC verification must be completed before your first withdrawal is processed. bcc99 may request additional documentation at any time as part of its ongoing compliance obligations.

4 Deposits and Withdrawals

All transactions on the bcc99 platform are conducted in Bangladeshi Taka (BDT). bcc99 supports the following payment methods for both deposits and withdrawals:

• bKash — instant processing
• Nagad — instant processing
• Rocket — instant processing
• Upay — instant processing
• Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank — standard bank transfer timelines apply

Minimum deposit: ৳200. There is no maximum deposit limit imposed by bcc99, although individual payment providers may apply their own transaction limits.

Withdrawal processing: Withdrawal requests are typically processed within 15 to 30 minutes for mobile wallet methods (bKash, Nagad, Rocket, Upay). Bank transfer withdrawals may take up to 3 business days depending on the receiving institution. All withdrawals require completed KYC verification.

Fees: bcc99 does not charge platform-side fees on deposits or withdrawals. Third-party payment providers may impose their own transaction charges, for which bcc99 accepts no responsibility.

Withdrawal conditions: Deposits must be wagered at least once before a withdrawal request is accepted. Where a bonus has been applied to a deposit, the applicable bonus wagering requirements must be satisfied before the associated funds can be withdrawn.

bcc99 reserves the right to delay or withhold a withdrawal pending completion of identity verification, investigation of suspected fraud, or compliance with any applicable legal obligation. Players will be notified if a withdrawal is held for any of these reasons.

5 Bonuses and Promotions

bcc99 offers promotional bonuses to eligible players from time to time, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and tournament prizes. All promotions are subject to the following general conditions unless the specific promotion terms state otherwise:

• Each promotion is available to one account per household, IP address, and payment method.
• Bonuses are credited to your account in BDT.
• Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier is stated in the individual promotion terms.
• Wagering requirements must be completed within the validity period of the bonus. Bonus funds that expire before wagering requirements are met will be forfeited.
• bcc99 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice.
• Bonuses may not be transferred between accounts or combined with other offers unless explicitly stated.
• bcc99 may void bonus winnings and require repayment of any associated withdrawal if it determines that a bonus was obtained through fraudulent means or in breach of these Terms.

Players are advised to review the specific terms and conditions attached to each individual promotion before opting in. Contact [email protected] if you have questions about a specific offer.

6 Betting and Gaming Rules

bcc99 offers a range of products including live casino games, slot games, crash games, sports betting, and live dealer tables. The following general rules apply across all products:

• All bets placed on bcc99 are final once confirmed. Confirmed bets cannot be cancelled, modified, or reversed by the player.
• Minimum and maximum bet limits vary by game and product type. Applicable limits are displayed within each game or betting market.
• All casino games use certified random number generation (RNG) to determine outcomes. Published return-to-player (RTP) percentages reflect theoretical long-run averages and do not guarantee individual session results.
• Sports betting odds are subject to change prior to the acceptance of a wager. Once a bet is accepted at a stated price, that price is honoured.
• In the event of a technical fault that interrupts a game session or betting event, bcc99 will endeavour to resolve the matter fairly. Unresolved round stakes will be refunded to the player's account balance where a fair outcome cannot be determined.
• bcc99 reserves the right to void any bet placed on an event where the outcome has already been determined at the time the bet was placed, or where the bet was placed in error due to a system fault.

Specific game rules are available within each game's help or information section. For sports betting rules, including settlement policies for abandoned matches, please consult the Sports Betting Rules document available via our support team.

7 Prohibited Conduct

The following conduct is strictly prohibited on the bcc99 platform. Engaging in any of the activities listed below may result in immediate account suspension, permanent closure, forfeiture of account balances, and reporting to relevant authorities where legally required:

• Opening more than one account on the bcc99 platform;
• Providing false, inaccurate, or misleading information at any point during registration, KYC, or any other interaction with bcc99;
• Using automated betting software, bots, scripts, or artificial intelligence tools to place or manage wagers;
• Engaging in match fixing, spot fixing, or any form of corruption of a sporting event;
• Colluding with other players to manipulate game outcomes, including at live dealer tables;
• Exploiting technical errors, software bugs, or pricing mistakes for financial gain;
• Using the platform to launder money or conduct any other illegal financial activity;
• Accessing the platform on behalf of another person or acting as an agent for third-party players;
• Using a VPN, proxy, or other means to obscure your true location or identity;
• Threatening, harassing, or abusing bcc99 staff members in any communication channel.

bcc99 employs automated monitoring systems and manual review processes to detect prohibited conduct. Any player found to be in breach of this section will be dealt with in accordance with bcc99's internal investigation and enforcement procedures.

8 Intellectual Property

All content on the bcc99 platform — including but not limited to text, graphics, logos, game interfaces, software, data compilations, and design elements — is the intellectual property of bcc99 or its licensed content providers. Nothing in these Terms grants you any ownership rights over any bcc99 content.

You may not copy, reproduce, modify, distribute, publish, transmit, display, or create derivative works from any content on the bcc99 platform without prior written consent from bcc99 or the relevant rights holder. Unauthorised use of bcc99's intellectual property may result in legal action.

Game content provided by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is subject to those providers' respective intellectual property rights and is used by bcc99 under licence.

9 Privacy and Data

bcc99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By using the bcc99 platform, you consent to the collection and processing of your personal data as described in that policy.

Personal data collected by bcc99 is used for account management, identity verification, fraud prevention, compliance with legal obligations, and, where you have opted in, direct marketing communications. bcc99 does not sell personal data to third parties.

bcc99 employs 256-bit SSL encryption across all data transmissions on the platform. Stored personal and financial data is maintained on secure servers with access restricted to authorised personnel only.

10 Limitation of Liability

To the maximum extent permitted by applicable law, bcc99 shall not be liable for:

• Any financial losses arising from your use of the platform, including wager losses;
• Interruptions or delays in access to the platform due to technical faults, maintenance, or force majeure events;
• Loss of data or account information resulting from events outside bcc99's reasonable control;
• The accuracy or completeness of any third-party content or game outcomes;
• Any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the platform.

bcc99 provides its platform on an "as is" and "as available" basis. While bcc99 takes reasonable steps to ensure platform availability and reliability, no warranty is given that the platform will be uninterrupted, error-free, or free from harmful components.

Nothing in these Terms excludes or limits bcc99's liability for fraud, death, or personal injury caused by its negligence, or any other liability that cannot be excluded by law.

11 Account Suspension and Closure

bcc99 reserves the right to suspend or permanently close any account at its discretion, with or without notice, in the following circumstances:

• Breach of any provision of these Terms;
• Failure to complete KYC verification within a reasonable time frame;
• Suspected fraud, money laundering, or other illegal activity;
• Receipt of a self-exclusion request from the account holder;
• Identification of the account holder as a minor;
• Requirement to comply with a legal obligation or regulatory directive.

Where an account is suspended pending investigation, bcc99 will endeavour to resolve the matter and notify the player of the outcome within a reasonable period. Where an account is closed due to a breach of these Terms, any bonus funds held in the account will be forfeited. Remaining real-money balances, if any, will be returned to the player following the conclusion of any investigation, subject to applicable legal and compliance requirements.

You may request to close your account at any time by contacting [email protected]. Account closure requests are processed within 24 hours of receipt.

12 Responsible Gaming

bcc99 is committed to promoting responsible gaming and protecting players from gambling-related harm. The following tools are available to all registered players at no charge:

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account.
• Loss limits: Restrict the amount you can lose within a defined period.
• Session time reminders: Receive notifications when you have been logged in for a specified duration.
• Cool-off period: Temporarily suspend access to your account for a period of 24 hours, 7 days, or 30 days.
• Self-exclusion: Permanently exclude yourself from the bcc99 platform. Self-exclusion is irreversible for a minimum period of 6 months.

All responsible gaming tools take effect immediately upon activation and cannot be reversed or shortened by the player during the specified period. To activate any of these tools or to discuss concerns about your gaming behaviour, contact our support team at [email protected], available 24 hours a day, 7 days a week (BST UTC+6).

bcc99 strictly enforces its 21+ age policy. Players who are found to be under 21 years of age will have their accounts closed immediately and any winnings forfeited. For more information, visit our dedicated Responsible Gaming page at /responsible-gaming.

13 Amendments to These Terms

bcc99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, bcc99 will notify registered players by email and/or by displaying a prominent notice on the platform prior to the changes taking effect.

Continued use of the bcc99 platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the platform and may request account closure by contacting [email protected].

It is your responsibility to review these Terms periodically. The date of the most recent update is displayed at the top of this document.

14 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and bcc99, both parties agree to first attempt resolution through good-faith negotiation. Disputes should be submitted in writing to [email protected], clearly describing the nature of the complaint and the remedy sought.

bcc99 will acknowledge all formal complaints within 5 business days and will endeavour to provide a substantive response within 15 business days of receipt. Where a dispute cannot be resolved through direct negotiation, the parties may pursue resolution through such formal channels as are available and applicable.

Nothing in this clause limits your statutory rights as a consumer under applicable law.

15 Contact Us

If you have questions, concerns, or complaints regarding these Terms and Conditions, or any other aspect of your experience with bcc99, please contact our support team:

• Email: [email protected]
• Support hours: 24/7, 365 days a year (Bangladesh Standard Time, BST UTC+6)
• Languages: English and Bengali
• Response time: Live chat — immediate; Email — within 24 hours

Our support team is available to assist with account queries, payment issues, responsible gaming tools, KYC documentation, and all other platform-related matters. We are committed to providing prompt, professional, and courteous assistance to every player.